Contact us
We'd like to hear from you. There are many different ways to get in touch with Optical Express.
Contact centre
To speak to one of our customer services team members please call:
We will make every effort to reply to you within 48 hours (Mon - Fri).
Write to us
Customer Service Department Optical Express 5 Deerdykes Road Cumbernauld G68 9HFWith over 100 clinics across the UK, access to professional eyecare at Optical Express is easy.
Clinical related complaints
Customer services
If you have a complaint relating to an eye examination, spectacles or contact lenses, please contact our Customer Services Team using one of the following methods:
Clinical services
If you have a complaint relating to laser eye surgery or lens surgery, please contact our Clinical Services Team using one of the following methods:
For all clinical related queries we will make every effort to reply to you within 48 hours (Mon - Fri).
Read our Complaints Procedure-
NHS England
NHS England has a Customer Contact Centre which aims to be a single point of contact for the public regarding complaints. For further information, please visit the NHS England website.
Visit NHS England website -
NHS Scotland
NHS Scotland has a Customer Contact Centre which aims to be a single point of contact for the public regarding complaints. For further information, please visit the NHS Scotland website.
Visit NHS Scotland website -
NHS Wales
NHS Wales has a Customer Contact Centre which aims to be a single point of contact for the public regarding complaints. For further information, please visit the NHS Wales website.
Visit NHS Wales website